- At Homesmiths, all our products are unused and in their original packaging. However, due to manufacturer or logistics errors, defects may occur and we do our very best to help you out.
- Some of our products are shipped out with an international warranty, so if there is any manufacturer fault in your shipment, please contact us and we will advise you on the next step. If however, the defect is from our end, we will accept your product and exchange it for a new one.
- If you are unsatisfied with your purchase for any reason, or it did not present itself to you as advertised, Homesmiths will issue you a full refund of the product, provided that it is returned to us new condition in its original packaging within 14 days from the day of delivery. We'll also pay the return shipping costs if the result is of our error. If the reason for return isn't a result of our error, the cost of return shipping (AED 30) will be deducted from your refund.
- You can request a return by contacting us from your orders page within 14 days of your delivery. The item(s) will be picked up at a scheduled time convenient for you.
- Refunds will be processed instantly after the item is received. Refunds may take 2-7 business days to show on your credit/debit card statement.
We hope you enjoy your shopping experience with us!
Last Updated: Jan 26, 2016